Privacy Policy

Last updated: 13 August 2026

This page explains what personal information CIZELE collects, why, and what you can ask us to do with it. It is written to be read rather than to be survived.

The short version

• We collect what you send us in a consultation request, and your email address if you join our list.
• We do not run analytics, advertising trackers or third-party pixels of any kind.
• An ordinary visit to this site sets no cookies at all.
• We do not sell, rent or share your information with anyone for marketing.
• You can ask us to delete everything we hold about you, and we will.

What we collect

When you request a consultation

The consultation form asks for your name and a way to reach you, which may be an email address, a phone number or a WhatsApp number. It also collects what you tell us about the piece you have in mind: the type of jewellery, your timeline, any preferences, and your message. If you choose to upload reference images, we store those too.

We use this only to reply to you and to design and make the piece you are asking about.

When you join the atelier list

We store your email address and the date you subscribed. Nothing else. We use it to send occasional updates about new designs and pieces. Every email includes a way to unsubscribe, and you can ask us to remove you at any time.

Automatically

Our web host keeps standard server logs, which include IP addresses, for security and to keep the site running. We use a short-lived record of your IP address to limit how many times the same visitor can submit a form in an hour, which is how we prevent automated abuse. It is not used to identify or profile you.

What we do not do

We think this is worth stating plainly, because most privacy policies bury it.

• No analytics. There is no Google Analytics, no Meta Pixel, no heatmap or session-recording tool on this site.
• No advertising trackers and no remarketing.
• No cookies for ordinary browsing. Cookies are set only if you log in to manage the site.
• No accounts, no payments. We do not display prices, take orders or process payments online, so we never handle your card or banking details.
• No selling or sharing your data with third parties for their own marketing.

Information stored in your own browser

If you use the ring builder, your choices are saved in your browser’s local storage so you can come back and pick up where you left off. If our newsletter invitation appears, a note is stored the same way so it does not appear again for a month.

Both stay on your device. Neither is sent to us, and clearing your browser data removes them.

Who else sees your information

Only the people who need to in order to reply to you and make your piece. Beyond the atelier itself, your information may pass through:

• Our web host, which stores the site and its database.
• Our email provider, which delivers the message we send you and the notification we receive.

If you choose to continue a conversation on WhatsApp, that conversation is handled by WhatsApp under its own privacy terms rather than ours. Using WhatsApp is always your choice, and every enquiry can be handled entirely by email instead.

How long we keep it

Consultation requests are kept for as long as we may reasonably need them, which includes after a piece is made, because a record of what we built and for whom is part of servicing and repairing it later. Newsletter subscriptions are kept until you unsubscribe. Reference images you upload are deleted along with the enquiry they belong to.

If you would rather we did not keep any of it, ask, and we will delete it.

Your rights

You can ask us to:

• tell you what we hold about you,
• correct anything that is wrong,
• delete everything we hold about you, including any images you uploaded,
• stop sending you emails.

Email atelier@cizele.com and we will action it. We will not ask you to justify the request.

Security

The site is served over an encrypted connection. Uploaded files are restricted to images and are checked before being stored. Access to enquiry records is limited to the atelier. No system is perfect, and we will not pretend otherwise, but we do not hold payment details, which removes the most sensitive category of data entirely.

Children

This site is intended for adults and we do not knowingly collect information from children.

Changes

If this policy changes we will update the date at the top of this page. If a change is significant, we will say so rather than expect you to notice.

Contact

Questions about anything here, or about your own information, go to atelier@cizele.com.